Terms &
Conditions

Welcome to Houy Seang Store (the "Website"). These Terms and Conditions ("Terms") govern your access to and use of our website, services, and digital products (collectively, the "Services") provided by Houy Seang Store ("we," "us," or "our").

By placing an order or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. No Account Required / Guest Purchases

1. Direct Checkout: Houy Seang Store does not require users to register or create an account to purchase game top-ups. All purchases are made directly as a guest.
2. Accuracy of Information: Because there are no accounts, you are solely responsible for entering the correct User ID, Server ID, Character Name, and Contact Information (such as Email or Phone Number) at the exact time of checkout.
3. Typing Errors: Houy Seang Store is not responsible for successful top-ups sent to the wrong game account due to typing errors made by the user. Please double-check your credentials before submitting payment.

2. Services and Product Descriptions

1. Nature of Service: Houy Seang Store acts as an independent reseller of digital game goods, including but not limited to game top-ups, in-game currencies (e.g., Diamonds, UC, Coins), and vouchers.
2. Product Validity: We strive to ensure all transactions are processed instantly and correctly. However, we do not own or manage the games for which these credits are intended.
3. Pricing: All prices displayed on the website are subject to change without prior notice. In the event of a system or pricing error, we reserve the right to cancel the order and return your funds.

3. Payments

1. Payment Methods: We accept local and international payment methods (e.g., ABA Bank, Wing, TrueMoney). By completing a payment, you warrant that you are the authorized owner of the bank account or payment method used.
2. Fraud Prevention: If a payment is suspected of being fraudulent (e.g., using stolen funds), the top-up will not be fulfilled, and your details may be reported to relevant authorities.

4. Refund Policy

1. Finality of Digital Goods: Because digital top-ups and game currencies are delivered instantly, purchases are generally considered final.
2. How to Request a Refund: If you experience an issue with your purchase (e.g., you were charged but did not receive your items, or a product is out of stock), you must contact the website owner directly to process a refund review.
3. Refund Discretion: Refunds are reviewed and processed on a case-by-case basis by the owner. To initiate a claim, you must provide valid proof of purchase, including:
4. Transaction ID / Receipt
5. Date and Time of purchase
6. The Game ID entered
7. Chargebacks: Initiating an unauthorized chargeback or bank dispute without contacting the website owner first will result in a permanent block from using our services and potential legal action.

5. Intellectual Property and Affiliations

1. Third-Party Trademarks: All game titles, logos, and characters (e.g., Mobile Legends, PUBG Mobile, Free Fire) are trademarks of their respective owners. Houy Seang Store is an independent reseller and is not officially affiliated with or endorsed by these game publishers.

6. Limitation of Liability

1. In-Game Consequences: Houy Seang Store is not liable for any actions taken against your game account by game publishers (such as bans, suspensions, or currency deductions) resulting from using third-party top-up services. You use this website at your own risk.
2. Maximum Liability: To the maximum extent permitted by law, our total liability to you for any claim arising out of a transaction shall not exceed the total amount you paid us for that specific order.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Cambodia. Any disputes arising from the use of this website shall be handled directly with the website owner or resolved through competent local authorities.